Refund policy

Return & Refund Policy

At GearMoor, we are committed to your complete satisfaction. If you are not happy with your purchase for any reason, we offer a hassle-free 30-day return and exchange policy.

How to Initiate a Return or Exchange
Please contact us within 30 days of receiving your order at gearmoor2024@gmail.com. Our team will respond within 1–2 business days with return instructions.

Return & Exchange Conditions
- Items must be unused, unwashed, and in their original condition with all original packaging and tags intact.
- Items that have been used, altered, washed, or damaged by the customer are not eligible for return.

Non-Returnable Items
- Personalized or custom-made products
- Final sale items
- Gift cards or vouchers

Return Shipping
GearMoor covers all return shipping costs. We will provide a prepaid return label once your return request is approved.

Refunds
Once we receive and inspect your returned item, we will notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days.

Order Cancellations
Orders that have already been shipped cannot be cancelled. Please initiate a return once you receive the item.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at gearmoor2024@gmail.com with photos of the damage. We will arrange a free replacement or full refund at no cost to you.

Lifetime Warranty
All GearMoor products are backed by a lifetime warranty against manufacturing defects in materials and workmanship under normal use. This does not cover damage caused by misuse, accidents, or unauthorized modifications. To make a warranty claim, please contact us at gearmoor2024@gmail.com.